Last updated 12 October 2026
We ship from our Sydney warehouse with Australia Post. This page covers dispatch times, shipping costs, click and collect, and international orders.
Dispatch times
- Order before 4pm Sydney time on a business day and we dispatch your order the next business day.
- Orders placed after 4pm, on a weekend or on a NSW public holiday are treated as placed on the next business day.
- Business days are Monday to Friday, not including NSW public holidays.
- Next day dispatch applies to items that are in stock. If anything in your order is delayed, we will email you.
For example, an order placed at 2pm on a Friday is dispatched on Monday. An order placed at 5pm on a Friday counts as a Monday order and is dispatched on Tuesday.
Shipping costs within Australia
- Standard shipping is free on Australian orders of $200 or more, after any discounts.
- Orders under $200 are charged the Australia Post rate for the weight of your order and where it is going. You see the exact cost at checkout before you pay.
All prices are in Australian dollars and include GST unless we say otherwise.
Delivery times and tracking
Delivery times are set by Australia Post and depend on where you are. The estimate shown at checkout is a guide, not a guarantee. When your order is dispatched we email you a tracking number so you can follow it.
Because we ship with Australia Post, we can deliver to PO Boxes and Parcel Lockers.
Click and collect
You can collect your order for free from our Lansvale warehouse. Orders are usually ready the same business day. Please wait for the email telling you your order is ready, and bring your order number with you.
Products that travel by road only
Some hair and beauty products are classed as dangerous goods for transport. These include aerosols, some developers and peroxides, and flammable products such as nail polish and nail polish remover. Within Australia these travel by road, which can add a few days for Western Australia, the Northern Territory, Tasmania and remote areas. They cannot be sent overseas.
International shipping
- We ship to selected countries. If your country appears at checkout, we can ship to you.
- International shipping is charged at the Australia Post rate for the weight of your order and its destination, shown at checkout. The free shipping offer applies to Australian orders only.
- Customs duties, import taxes and local handling fees are not included in our prices or shipping costs. They are set by your country and are your responsibility.
- Delivery times vary by destination and by how long customs takes.
- Some products cannot be shipped overseas, including the dangerous goods listed above. If part of your order cannot be sent, we will contact you and refund those items.
Your address
Please check your delivery address before you pay. We cannot redirect an order once it has been dispatched. If a parcel comes back to us because the address was wrong or it was not collected, we will contact you. A new shipping fee may apply to send it again.
Late, lost or damaged parcels
If your tracking has not moved for 5 business days, or your parcel arrives damaged, please contact us. Keep the packaging and take photos of any damage. We will follow it up with Australia Post and make it right. Nothing on this page limits your rights under the Australian Consumer Law.
Contact us
Email hello@salononline.com.au or call +61 2 9609 6020.